Most of clients are frustrated when they are not getting design according to business needs and even they are not providing support for changes. Some agencies are changing for each changes which makes a client more frustrated. I have similar experience when I assign a logo design for my business to a design agency and they have not created the logo which I was expecting. I have communicated various time for the logo design but all were in vain because they were unable to give me the business logo.
I gather the logo requirement in detail and create logo samples to submit to my clients and work on the changes. However, completing the logo design will take some time. I never take logo work unless the requirement is clear.
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