Hello AffiliateFix,
Hope you guys are doing great,
We usually don't chase such matters here, but couldn't find better place to look for answers. Last month, somewhere around 10th of July, VIP response manager "Akshay" declare our traffic as fraudulent on 1 of their offer "Choice home warranty", before this, we pushed "select my policy" offer where we only saw some where around 14 something clicks and they declare that traffic fraudulent as well without any evidence since there was not a single lead detected. Asking for a report, he mentioned will ask their advertiser from their end and will update us. Same goes for the "CHW", now despite reaching them out for the updates, there has been not a single response from their end. Now we didn't pushed them hard cause we know it's market and everybody is busy in looking for potential partnership, but they are not even responding to any of our messages. They clearly mentioned in the attached picture that they would share the proof of fraudulent activity but so far, they are not even responding!
Now, our partnership with VIP was based on proof only both side, where we shared creative every way possible so they could collect details about our traffic and after that, they would approve us on their offers. Which we did, now when it comes to their part, they're simply just ignoring! We as an affiliate network our self has to close numbers for our clients and without any response we can't do anything and it makes us look bad to our client cause they think we are doing the fraud.
Our simply concern is, we need report so we could update our clients and close numbers, if there's no response and report. Than either they are lying cause we can't determine weather the numbers were really deducted or not, and what was the reason it got deducted. We understand situation happens cause we are network as well, but we never not responded to any of our client even if there was a situation where we couldn't collect details on the traffic. If there's no response, i believe there's something going on in the back. Rest i want VIP to simply reply back and update us on this matter asap.
Best Regards:
StarBurst Affiliates.
Hope you guys are doing great,
We usually don't chase such matters here, but couldn't find better place to look for answers. Last month, somewhere around 10th of July, VIP response manager "Akshay" declare our traffic as fraudulent on 1 of their offer "Choice home warranty", before this, we pushed "select my policy" offer where we only saw some where around 14 something clicks and they declare that traffic fraudulent as well without any evidence since there was not a single lead detected. Asking for a report, he mentioned will ask their advertiser from their end and will update us. Same goes for the "CHW", now despite reaching them out for the updates, there has been not a single response from their end. Now we didn't pushed them hard cause we know it's market and everybody is busy in looking for potential partnership, but they are not even responding to any of our messages. They clearly mentioned in the attached picture that they would share the proof of fraudulent activity but so far, they are not even responding!
Now, our partnership with VIP was based on proof only both side, where we shared creative every way possible so they could collect details about our traffic and after that, they would approve us on their offers. Which we did, now when it comes to their part, they're simply just ignoring! We as an affiliate network our self has to close numbers for our clients and without any response we can't do anything and it makes us look bad to our client cause they think we are doing the fraud.
Our simply concern is, we need report so we could update our clients and close numbers, if there's no response and report. Than either they are lying cause we can't determine weather the numbers were really deducted or not, and what was the reason it got deducted. We understand situation happens cause we are network as well, but we never not responded to any of our client even if there was a situation where we couldn't collect details on the traffic. If there's no response, i believe there's something going on in the back. Rest i want VIP to simply reply back and update us on this matter asap.
Best Regards:
StarBurst Affiliates.
