schleprock
Active Member
Does anyone know if Ezanga is alright?
I created and funded an account last Friday (1/4/2016). I wondered why my ads would not run but they do a manual review for new clients. I found that out when I called after the weekend was over.
During my call my account manager sent me a PPC checklist to go through before I could get started. I received the email, answered the checklist as best as I could, and have called every day to speak to my AM (Martin) to get the account up and running but he doesn't answer his phone. I have been calling 3 or 4 times a day but only leaving a voicemail in the morning and at night. On Thursday I started to leave voicemails on the general line. (pressing #2 is suppose to get you someone who can help with account issues) Unfortunately, no one answers that number either and no one has returned any of these phone calls. Not my AM Martin or anyone else who works at the the general account issue number either.
Today, 11/11/2016, I asked for a refund.
Another thing, they have not respond to any emails. I sent several over the weekend asking questions. (I did not know then that they did a manual review, I assumed they worked all the time like I do. So I sort of expected a response. However, with a manual review Monday would be the soonest I could get my ads running). I am alright with taking weekends off but no one answering for 4 business days seems a little more laid back then I am comfortable with.
Anyway, their contact page says they promise to answer all emails but I have not had any emails answered either.
Is this just a bad week for them or are they sloppy like this all the time. Does anyone know if they will refund my $100?
Too bad, I wish this would have worked out. Anyone have any suggestions for another advertiser that does the same thing but answers emails and phone calls?
I created and funded an account last Friday (1/4/2016). I wondered why my ads would not run but they do a manual review for new clients. I found that out when I called after the weekend was over.
During my call my account manager sent me a PPC checklist to go through before I could get started. I received the email, answered the checklist as best as I could, and have called every day to speak to my AM (Martin) to get the account up and running but he doesn't answer his phone. I have been calling 3 or 4 times a day but only leaving a voicemail in the morning and at night. On Thursday I started to leave voicemails on the general line. (pressing #2 is suppose to get you someone who can help with account issues) Unfortunately, no one answers that number either and no one has returned any of these phone calls. Not my AM Martin or anyone else who works at the the general account issue number either.
Today, 11/11/2016, I asked for a refund.
Another thing, they have not respond to any emails. I sent several over the weekend asking questions. (I did not know then that they did a manual review, I assumed they worked all the time like I do. So I sort of expected a response. However, with a manual review Monday would be the soonest I could get my ads running). I am alright with taking weekends off but no one answering for 4 business days seems a little more laid back then I am comfortable with.
Anyway, their contact page says they promise to answer all emails but I have not had any emails answered either.
Is this just a bad week for them or are they sloppy like this all the time. Does anyone know if they will refund my $100?
Too bad, I wish this would have worked out. Anyone have any suggestions for another advertiser that does the same thing but answers emails and phone calls?
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