Voluum today registered 2 wrong clicks... Did the same thing happened to someone?

[Stormrage]

Hello with everyone! I'm a Voluum lover but today I discovered something very delicate

Today I had an incident with Voluum and would like to know if someone had a similar one today or in the past... I was reviewing my reports today and found that I received 2 clicks for a campaign that I created last year and also is currently paused (since 6 months ago I think I paused this campaign) but this 2 clicks was registered in Voluum with a cost of $2.00... I quickly went to the traffic network (RTX, formerly 50onRed) to check that campaign and I verified that the campaign is indeed paused and today has not received any click so I was not charged today in RTX those $2.00 that Voluum registered...

So I'm totally in doubt about what happened? Has anyone had a similar problem today (or in the past ...) with Voluum platform? This disregards my today's statistics and I would like to know if it happened only with me or there are also others members affected

Also, how can I fix manually this 2 wrong clicks and their $2.00 cost to fix my today's stats? Any information would be appreciated!

Thanks in advance!

Screenshot of the problem:
http://i.imgur.com/45Po6tV.png

 

[Sephrata]

You can manually edit the cost for the campaign to $0.

I am having issues with Voluum double, triple counting clicks at the moment.

 

[T J Tutor]

voluum should be here to answer these questions. I've PM'd them to get their butts here to answer.

 

[Stephen ThriveTracker]

I'm not sure what the reaction was from Voluum, but if there is any desire to try ThriveTracker, there has never been a better time to do it than right now. 30-day free trials on self- or cloud-hosted installs, promos with MGID on their traffic, and even a time-saving manner of helping to migrate from their platform to ours.

We're offering the chance to give it a shot and see if you like it!

Feel free to PM me for more details if you like.

Cheers all,