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Voluum adding and using a custom domain

Discussion in 'Tracking' started by Antary, Apr 20, 2018.

  1. Antary

    Antary Affiliate affiliate

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    Hi!
    My name is Anastasiia. I'm using Voluum and now I want to add a custom domain and set it only for several campaigns I run. Please help me understand how to do it correctly.

    P.S. I read doc.voluum.com/en/faq--why-isn-t-my-custom-domain-working-.html and other related info. But it's still hard to understand.

    Many thanks!
     
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  3. Certified
    Stephen ThriveTracker

    Stephen ThriveTracker Active Member Certified Vendor Service Manager affiliate

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    Hello Anastasiia,

    I see this post is now a couple of weeks old - can you provide any update on this?

    Were you able to get it sorted out?
    What was the root of the issue you experienced?

    Cheers,
     
  4. Antary

    Antary Affiliate affiliate

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    Hi Stephen. We switched the tracker as the issues was not completely solved and we had to react as quickly as possible.
    The problem appeared when the Russian Federation government blocked a huge number of Amazon domains from usage at the RU territory. And our tracker domain was one of them, so none of our tracking links could be opened.
     
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    Stephen ThriveTracker

    Stephen ThriveTracker Active Member Certified Vendor Service Manager affiliate

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    I totally understand! Hardships like this require fast action.

    Would you mind sharing who you chose as your new tracking platform of choice and how the experience has been thus far? I would assume you've had better luck with them, at least!
     
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