IVR Help

[Paul R]

My IVR conversion is horrible. I would think an AI voice activated IVR would be awesome but
I am not finding any providers that can accomplish it.

Any recommendations?

 

[T J Tutor]

My IVR conversion is horrible. I would think an AI voice activated IVR would be awesome but
I am not finding any providers that can accomplish it.

Any recommendations?

IVR in our space is largely seen as phone spam. Call centers do excel at making it work, but it is a tough side of our industry. Most IVR is successful in switchboards, support for places like large institutions, surveys, banking and financial services, healthcare, telecommunications, and retail/eCommerce, and consumer support. They excel at handling routine tasks, routing calls, providing self-service options, and gathering customer feedback, ultimately improving efficiency and potentially reducing costs.

If you are dead set on making it work, you need to identify some of the companies and networks that provide offers for that side of our industry and ask them what offers are converting. Then build a funnel around them. You will need to make them very professional to get them into the game.

 

[Paul R]

I am generating home improvement calls but all of the networks want zip info to bid on calls. The only way to accurately collect that is with IVR or gate the number with a zip submit.

I am open for idea on how to increase conversion. It just kills me more calls are lost than convert.