Md. Ariful Islam
New Member
DETAILED COMPLAINT: 1xBet Partners — Account Suspension and Payment Withholding Without Adequate Evidence
I. INTRODUCTION AND CASE SUMMARY
I am filing an official complaint against 1xBet Partners (Partners-1xBet | The 1xbet affiliate program) regarding the following actions:
I demand immediate payment of all earned commissions and a written explanation of the account suspension with specific supporting evidence of any alleged violation.
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II. CHRONOLOGY OF EVENTS AND DOCUMENTATION
EVENT 1: Initial Accusation — March-April 2025
Date: March 2025
What Happened:
My Response:
I proposed the following resolution: if the company believed my current account violated regulations, it could suspend it, but I required payment of all commissions I had legitimately earned during my period of good-faith operation on this account.
Company's Response:
Instead of payment, the company:
Relevant TOS Provision:
According to Partners-1xBet | The 1xbet affiliate program, the company is obligated to ensure fair dispute resolution and provide evidence of any alleged violations. Withholding earned funds without adequate justification violates principles of fair contract law.
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EVENT 2: Changing Allegations — March 2025
Date: March 2025 (during subsequent correspondence)
What Happened:
After I contested the initial accusation of maintaining a "second account," the company presented an entirely new allegation, unrelated to the first:
My Objection:
Relevant Correspondence:
In an email dated Fri, Mar 14, 2025 at 12:12 PM, the company referenced the email [email protected] and accused me of connection to account № 18332 ([email protected]).
In my response (email from Pixel Foxia dated Fri, Mar 14, 1:57 PM), I clearly stated:
The Problem:
The company provided no evidence that I initiated the email changes. Instead, it made an indirect accusation based on assumptions about "unauthorized access" without conducting a proper investigation.
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EVENT 3: Third Allegation Regarding "Fraudulent Traffic" — October 2025
Date: Wed, Oct 29, 2025 (Email 1) and Wed, Oct 29, 4:15 PM (Email 2)
What Happened:
Six months after the initial accusation, the company presented a third, entirely new allegation:
Relevant TOS Provision:
Per clause 10.2 of the 1xBet Partners Terms of Service:
This provision means that the company must provide evidence of the violation, not require the partner to "prove the absence" of a violation (a logical paradox). The company completely disregarded this provision.
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EVENT 4: Document Demand and Threat of Permanent Suspension
Date: Wed, Oct 29, 3:35 PM
What Occurred:
The company sent a letter demanding an extensive package of documents allegedly for "verification," while threatening:
Stated Requirements (excerpt from email):
The company demanded:
I. INTRODUCTION AND CASE SUMMARY
I am filing an official complaint against 1xBet Partners (Partners-1xBet | The 1xbet affiliate program) regarding the following actions:
- Suspension of my affiliate account № 274859 without providing adequate evidence of a violation
- Withholding of commission payments that I legitimately earned
- Violation of fair review procedures stipulated in the company's own Terms of Service
- Presentation of changing, unspecified, and contradictory allegations
- Termination of communication and blocking of access to support channels
I demand immediate payment of all earned commissions and a written explanation of the account suspension with specific supporting evidence of any alleged violation.
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II. CHRONOLOGY OF EVENTS AND DOCUMENTATION
EVENT 1: Initial Accusation — March-April 2025
Date: March 2025
What Happened:
- 1xBet Partners alleged that I maintained a "second affiliate account"
- The company cited a violation of the "one partner — one account" rule outlined in their Terms of Service
- At this stage, the company provided no specific evidence (screenshots, logs, IP addresses, payment data, etc.)
My Response:
I proposed the following resolution: if the company believed my current account violated regulations, it could suspend it, but I required payment of all commissions I had legitimately earned during my period of good-faith operation on this account.
Company's Response:
Instead of payment, the company:
- Suspended account № 274859
- Withheld all accumulated commission funds without any payments
- Did not provide a calculation of the withheld amounts
Relevant TOS Provision:
According to Partners-1xBet | The 1xbet affiliate program, the company is obligated to ensure fair dispute resolution and provide evidence of any alleged violations. Withholding earned funds without adequate justification violates principles of fair contract law.
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EVENT 2: Changing Allegations — March 2025
Date: March 2025 (during subsequent correspondence)
What Happened:
After I contested the initial accusation of maintaining a "second account," the company presented an entirely new allegation, unrelated to the first:
- The company alleged that it had received "messages in Arabic" purportedly from my email address
- The company claimed my email address was changed without my consent
- The company provided screenshots allegedly demonstrating "two email change requests"
My Objection:
- I never requested a change to any email addresses associated with Arabic language or any other addresses referenced by the company
- I maintain full control of my account, and no email change receipts appear in my records
- If unauthorized access attempts occurred, this indicates a security issue on the company's side, not a violation by me
Relevant Correspondence:
In an email dated Fri, Mar 14, 2025 at 12:12 PM, the company referenced the email [email protected] and accused me of connection to account № 18332 ([email protected]).
In my response (email from Pixel Foxia dated Fri, Mar 14, 1:57 PM), I clearly stated:
The Problem:
The company provided no evidence that I initiated the email changes. Instead, it made an indirect accusation based on assumptions about "unauthorized access" without conducting a proper investigation.
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EVENT 3: Third Allegation Regarding "Fraudulent Traffic" — October 2025
Date: Wed, Oct 29, 2025 (Email 1) and Wed, Oct 29, 4:15 PM (Email 2)
What Happened:
Six months after the initial accusation, the company presented a third, entirely new allegation:
- The company alleged that my actions "fall under the definition of fraudulent traffic" (per clause 10.2 of the TOS)
- The "fraudulent traffic" allegation is the most serious charge that can be made against an affiliate
- However, the company provided no specific supporting evidence for this allegation (traffic log screenshots, traffic analysis, proof of manipulation, etc.)
Relevant TOS Provision:
Per clause 10.2 of the 1xBet Partners Terms of Service:
This provision means that the company must provide evidence of the violation, not require the partner to "prove the absence" of a violation (a logical paradox). The company completely disregarded this provision.
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EVENT 4: Document Demand and Threat of Permanent Suspension
Date: Wed, Oct 29, 3:35 PM
What Occurred:
The company sent a letter demanding an extensive package of documents allegedly for "verification," while threatening:
- Permanent account suspension
- Blacklisting
- Denial of payment
Stated Requirements (excerpt from email):
The company demanded:
- Date of affiliate account registration
- Phone number and Skype
- Payment system name and withdrawal details
- Promotional materials I used
- Traffic sources (links to websites and social networks)
- Unedited photos in a specific format (document in hand, A4 sheet, etc.)
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Deadline Set: 5.11.25 (November 5, 2025)
Critical Problems with This Demand:
- Excessive Scope: The company demanded photos of documents in a specific format, which is not standard verification practice and may serve as a tool of intimidation
- Contradiction with Prior Position: The company first accused me of violations, then demanded documents allegedly to "verify my identity," yet identity verification was never the subject of the dispute
- Absence of Specific Claims: The document demand appears to be an attempt to gain time and create a pretext for permanent account suspension (if I fail to provide documents in the required format)
- Violation of Clause 10.2 TOS: Per the company's own rules, it should have rejected my complaint by providing evidence of a violation, not by making new demands
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EVENT 5: Cessation of Communication and Access Blocking
Date: After Oct 29, 2025
What Occurred:- The company stopped responding to my emails
- I was blocked from the company's support chat allegedly for "posting facts"
- Contact person "Evgenia" stopped responding to requests
TOS Violation:
Per fair dispute resolution provisions in the TOS, the company must maintain an open communication channel with the partner throughout the entire dispute resolution process.
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III. SPECIFIC VIOLATIONS OF TERMS OF SERVICE
1. Violation of "Fair Review" Principle (Clause 10.2)
Claim: The company refused fair consideration of my complaint without providing evidence of the alleged violations.
TOS Citation (Clause 10.2):
Actual Violation: The company required me to prove "the absence of a violation" (which is logically impossible), instead of providing evidence of a violation itself. This is a complete reversal of the fair review principle.
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2. Unlawful Withholding of Earned Commissions
Claim: The company withheld commission funds that I legitimately earned during a period of good-faith operation on the account, without legal justification.
Documentation: In an email dated Wed, Oct 29, 3:35 PM, the company stated:
This confirms that the funds exist and remain on the account, but the company refuses to pay them, citing a previously undisclosed "threshold."
Violation: Per standard affiliate program terms, commissions must be paid upon completion of the reporting period or upon contract termination, provided the partner has performed in good faith.
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3. Presentation of Contradictory and Changing Allegations
Chronology of Allegations:- March 2025: Allegation of maintaining a "second account"
- March 2025 (later): Allegation of "unauthorized email change"
- October 2025: Allegation of "fraudulent traffic"
Problem: Each allegation is presented separately and unrelated to the previous one. This indicates either lack of preparation by the company or an intentional attempt to find any pretext for withholding funds.
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4. Violation of Due Process Rights
Claim: The company failed to provide:- Written explanation of the initial allegation
- Opportunity to defend and respond at each stage
- Reasonable time to respond
- Impartial review of evidence
Documentation: In an email dated Wed, Oct 29, 5:26 PM, the company explicitly stated that clause 10.2 of the TOS allows it to "refuse further consideration" of my complaint if I fail to provide documents in the required format.
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IV. DEMANDS AND REQUIRED ACTIONS
Demand 1: Immediate Payment of All Commissions
The company must:- Calculate the exact amount of commissions I earned from account registration to suspension
- Make full payment to my specified account within 7 days
- Provide a detailed report of all accruals and deductions
Demand 2: Written Explanation with Evidence
The company must provide:- Written explanation of each of the three allegations (second account, email change, fraudulent traffic)
- Specific evidence for each allegation (logs screenshots, IP addresses, traffic analysis, etc.)
- Identification of the precise TOS clauses allegedly violated
- Explanation of why each allegation was presented separately and changed over time
Demand 3: Account Restoration or Compensation for Damages
- If the company cannot provide adequate evidence of a violation, the account must be restored and I must be given the opportunity to withdraw commissions
- Alternatively: the company must compensate me for lost earnings during the suspension period
Demand 4: Written Confirmation
All of the above points must be confirmed in writing by a duly authorized representative of the company.
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V. TIMELINE AND CONSEQUENCES OF NON-COMPLIANCE
Resolution Timeline: 14 days from receipt of this complaint.
Consequences of Non-Compliance:- If the company fails to fulfill the stated demands within the specified timeframe, I reserve the right to file a complaint with relevant regulatory authorities
- This complaint will be published in open sources to inform other affiliates of the company's practices
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VI. SUPPORTING MATERIALS
Attached Evidence:- Screenshot 1: Email from [email protected] dated Wed, Oct 29, 5:26 PM listing allegations and demanding documents
- Screenshot 2: Email from [email protected] describing the "one account" rule and account suspension
- Screenshot 3: My response from [email protected] dated Fri, Mar 14, 1:57 PM explaining the account situation
- Screenshot 4: Email from [email protected] dated Wed, Oct 29, 3:35 PM demanding verification documents and threatening permanent suspension
- Screenshot 5: Email from [email protected] dated Wed, Oct 29, 4:15 PM referencing clauses 1.3, 7.4, 8.2, and 10.2 of the TOS
Relevant Document Links:- 1xBet Partners Terms of Service: Partners-1xBet | The 1xbet affiliate program
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VII. CONCLUSION
I am submitting this complaint to this forum as a last open communication channel, because:- The company has terminated direct communication
- I have been blocked from the company's own support chat
- The company has presented contradictory allegations without adequate supporting evidence
- The company is withholding earned funds in violation of its own TOS
I demand fair resolution of this dispute based on facts, documentation, and applicable contract law.
Thank you for your consideration of my complaint.
- Excessive Scope: The company demanded photos of documents in a specific format, which is not standard verification practice and may serve as a tool of intimidation
Attachments
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