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When is a refund request acceptable?

Discussion in 'General Affiliate Marketing Forum' started by bruce bates, Jun 3, 2020.

  1. bruce bates

    bruce bates Affiliate Manager Affiliate Manager affiliate

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    So this recently happened to me and I want some opinions.

    I wanted to list my affiliate program in an affiliate program directory. Most directories are a thing of the past but there are still a few good ones out there that are heavily used.

    So I begin the process of listing, I read the rules, my program doesn't actually violate any of the rules.

    At the end of the listing process it asks me for a payment. A small amount that I felt was worth it. So I paid the fee.

    After payment I am returned to a page that says "we are reviewing your listing and if accepted your program will be added."

    There was no notification that I saw anywhere about any "approval process" prior to paying.

    As of yet I am still pending that review. If for some reason it is denied approval - do you believe it would be acceptable for me to dispute the charge (it was paid with paypal.) I already know paypal WOULD give me back the money so thats not the question, only if you think it would be acceptable. Should I not request a refund if I am denied?

    Also if the status sits in pending to long at what point do you think it acceptable to request a refund?
     
  2. Voluum
  3. Aditya007

    Aditya007 Affiliate affiliate

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    In my opinion, they should refund your amount themselves but in case they don't, you have every right to file a chargeback. Also, could we know what affiliate directory are you talking about?
     
    bruce bates likes this.
  4. bruce bates

    bruce bates Affiliate Manager Affiliate Manager affiliate

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    Sorry but no i won't - on an unrelated note i dropped you a private message. :)
     
  5. Graybeard

    Graybeard Well-Known Member affiliate

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    How much? Not much? Send a demand email --in 72 hrs if no refund open a dispute --use the process.
     
  6. bruce bates

    bruce bates Affiliate Manager Affiliate Manager affiliate

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    It was less than pocket change to me - its a matter of principle.


    Thanks I was just looking for validation hoping i wasn't being unreasonable.
     
    Last edited: Jun 3, 2020
    Graybeard likes this.
  7. bruce bates

    bruce bates Affiliate Manager Affiliate Manager affiliate

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    So I hadn't yet asked for a refund, but they did in fact refund me - which I suppose is good? Though I had no explainations or anything given.

    The site was both a directory listing site and a blog. Apparently not only did they feel the need to refund me, they also removed all comments I had left on their blog posts.

    Apparently they didn't like me for some reason... definitely a first of its kind experience for me.
     
  8. Graybeard

    Graybeard Well-Known Member affiliate

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    Matter closed under media pressure (I suppose). Like you said: it's not the money but the principle ...
     
    bruce bates likes this.
  9. Certified
    T J Tutor

    T J Tutor GM Administrator Certified Vendor Dojo Master affiliate

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    YES YES YES. You and I know that full disclosure is a best practice. At the very least, upon a denial it should be an automated refund.
     
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    T J Tutor

    T J Tutor GM Administrator Certified Vendor Dojo Master affiliate

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    Those directory sites are a thing of the past imo. I had some similar weird experiences with them many years ago. I stopped using them. I got so much more from finding the traffic funnels to reach the same audience.
     
MI