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Have I Been Hacked?

Discussion in 'General Discussions and Lounge' started by azgold, Sep 10, 2014.

  1. azgold

    azgold Moderator moderator affiliate

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    So, I login into the RoundCube email today that was provided with my HG account, only to find ALL of my emails gone. Every single folder, file and email. Total ghost town. The only thing left was 25 delivery failure messages for emails that I didn't send.

    I sent a support ticket to HG but not sure they support the email part of things, I just didn't know what else to do.

    I feel sick about this. I had password information in there. Account numbers, contacts...

    I've never been hacked but I assume that explains this?
     
  2. K

    K Administrator Administrator affiliate

    RING hostgator asap - but it could be something simple like a server configuration issue.
     
  3. azgold

    azgold Moderator moderator affiliate

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    Really? Oh, that would be awesome if it's something like that!

    Thanks, K. Will get on the horn with HG.
     
  4. azgold

    azgold Moderator moderator affiliate

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    K, you were spot-on!

    It's great news for me! It is a configuration issue. The HG rep can see my emails, I just can't - whew!!

    Will have to figure out my settings and problem solved. I feel much safer now, anyway.

    Re the emails sent from my addy that I didn't send, the rep thinks they weren't deliverable because someone was sending them from a different server using my email address. That also makes me feel better - at least they didn't hack into my email. I am hoping that I don't somehow end up blacklisted for spam I didn't send, though....just in case some did make it out.

    Just wanted to mention this happy update - I almost forgot.

    Thanks, K!
     
    K likes this.
  5. K

    K Administrator Administrator affiliate

    Awesome news!

    If emails disappear it usually means the server has been compromised so they aren't showing.

    So glad it's sorted :)
     

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