Seeking Help Is There Anybody from Saudi Arabia to Help us to Test an App

[OzzyK]

Hello,

Is there anyone residing in Saudi Arabia, using carriers like Zain and Mobily, and WiFi, who can test a VPN App WITHOUT using DNS (like Google, Cloudflare) and Proxy?

We are receiving complaints from an App we are affiliated with about connection problems, and we want to understand whether these issues are user-related, service-related, or related to the internet service provider.

 

[Graybeard]

I think you want to say: the out of the box ISP DNS

seems slow
my DNS

ping time

I ain't too slow

I would guess that the KSA internet police are the issue ... burkas ON

Or;

Did you change the apps DNS recently is it propagated?

You need someone using that ISP that is allowed to query its NS DNS
the command is (LINUX)

$ host <your domain>
$ host <your server IP>

 

[OzzyK]

Hello @Graybeard

Thank you for your interest and effort. Actually, what I meant to say was different. Some users of the VPN App we advertise as an affiliate are unable to establish a VPN connection (although they could before). Therefore, we need someone based in Saudi Arabia to conduct tests, and it's important that they don't use a proxy or DNS during these tests so that we can see if there's an actual blockage or a problem.

 

[Graybeard]

Just SOME USERS __then the issue is the VPN IP and FQDN is known to those ISP's DNS servers

confirm that by trying to ping your VPN server domain or IP from a user that is unable to connect.

the VPN is not recognized by that ISP's name server it the user browser cannot connect

 

[T J Tutor]

it's important that they don't use a proxy or DNS during these tests

You couldn't pay me enough to shut off my VPN and proxies to test an unknown app from an unknown company. That would be very foolish. You need to control the circumstances and the environment by arranging for a computer of your own to be present in that country and have it made available to someone to test for you. Asking someone else to do this with their device puts them at risk.

 

[OzzyK]

You couldn't pay me enough to shut off my VPN and proxies to test an unknown app from an unknown company. That would be very foolish. You need to control the circumstances and the environment by arranging for a computer of your own to be present in that country and have it made available to someone to test for you. Asking someone else to do this with their device puts them at risk.

I'm not asking if there's anyone to test a nuclear bomb, I'm just talking about a VPN App, which is one of the most commonly used types of apps in the country. There's no need to exaggerate, it's no different from trying out a gaming app, in fact, it's even easier.

The main purpose is not to use a proxy or DNS, so we can understand whether there is any port or domain/IP restriction. As for the other issue you mentioned, we have already addressed it, but it seems there is a problem we can't see, maybe it's specific to a particular ISP.

 

[Graybeard]

have a user on the Saudi (other) ISP in question use mtr

$ mtr facebook.com
DS-11 (2600:1702:1e40:41c0:ec87:xxx:xxx:355c) -2024-01-07T01:11:59-0500
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
Packets               Pings
Host                          [B]Loss[/B]%   Snt   Last   Avg  Best  Wrst StDev
1. (waiting for reply)
2. 2001:506:6000:118:69:xxx:1  0.0%    40   17.8  17.7  17.0  19.6   0.5
3. 2001:506:6000:118:69:xxx:1  0.0%    40   17.5  17.4  16.9  18.0   0.3
4. 2001:1890:ff:ffff:12:xxx:1  0.0%    40   42.3  42.2  41.7  42.8   0.2
5. 2001:1890:c07:3204::1127:d  0.0%    40   43.4  47.5  42.4  86.1  10.2
6. po206.asw01.iad3.tfbnw.net  0.0%    40   40.9  41.3  40.6  43.7   0.5
7. po204.psw03.iad3.tfbnw.net  0.0%    40   42.4  42.5  42.0  43.1   0.3
8. po3.msw1al.01.iad3.tfbnw.n  0.0%    40   47.4  47.3  46.8  47.9   0.3
9. edge-star-mini6-shv-01-iad  0.0%    40   40.8  41.3  40.8  42.7   0.4

you can see the router problem
edge-star-mini6-shv-01-ord5.facebook.com

use apt install or yum install of the Linux distro's package manager
turns out mtr-tiny is installed now by default.

 sudo apt install mtr

You problem could be that that user is behind a corporate firewall or router that is not allowing the connection also.