Good day dear community, I need urgent help.. I have been wanting to close my tiktok ads account for 2 days to get the rest of the credit back to my bank account. However, the error message keeps coming: „
We're unable to close your account as you've made ad spends in the past several hours. Please turn off all campaigns and ensure you haven't spent any balance for at least 3 hours, then try again.“
I already deactivated all campaigns 2 days ago and no more expenses. The error message says that I should see that all campaigns are deactivated and no expenses have been made for at least 3 hours. However, my last expenses were 2 days ago and I paid all invoices. I urgently ask for help, support has already been contacted, but have not yet received an answer. (Request 2 days ago)
We're unable to close your account as you've made ad spends in the past several hours. Please turn off all campaigns and ensure you haven't spent any balance for at least 3 hours, then try again.“
I already deactivated all campaigns 2 days ago and no more expenses. The error message says that I should see that all campaigns are deactivated and no expenses have been made for at least 3 hours. However, my last expenses were 2 days ago and I paid all invoices. I urgently ask for help, support has already been contacted, but have not yet received an answer. (Request 2 days ago)
