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CJ Hasn’t Paid Me In A Year

CJisTheWorst

New Member
affiliate
TLDR: CJ has been running me around for a year on payment, how should I proceed in return?



I’m at a loss for my next step, I have been in contact with these people since January over commissions from the fall season of 2021. They keep regurgitating excuses in their “support” system and literally have had the same “specialist” on the case for 8 months. (I've asked for them to escalate to someone else, but I'm still dealing with this rep)


It’s the same song and dance, “you will be paid next cycle, no further action from you should be needed) and then, of course, further action IS needed, I write the exact same complaint when they haven’t paid me, yet again.


Then I finally get a follow up a couple of weeks later from the same rep in the theme of “did you try contacting your bank) which is something I’ve done multiple times at this point and refuse to wait on hold for an hour, only for my bank to tell me (yet again) that there’s no problem with my account info.


(I want to note that I had been paid in early 2021 with this exact same bank info, info that a rep from Publicis even called to confirm, as CJ is now a part of them)


Well, they’ve just responded like this again, and I’m done. I can’t do this song and dance anymore. How they continue to piss someone off that knows how to create websites, write SEO articles, and spam the shit out of social media is beyond me.




After a year I’m ready to go another route, these are my questions.


Should I email the vendor I promote products for to tell them that I can no longer promote them due to CJ practices?

Do I go into vindictive mode, build a website detailing my story (I have screenshots for the year), and try to rally others who CJ has burnt just to make noise?

Does a case like this constitute getting a lawyer getting involved? (The commissions aren’t significant, it’s just principle at this point)
 
Log into your account and update the bank information.

This really makes no sense. I would change the bank info --I use more than one bank --do you?
 
It never ceases to amaze me how many people come to communities like ours only to complain and never contribute to the members. We have a Disputes & Resolutions Forum and a member must have a minimum of 20 posts to use that forum.

As for CJ, If publishers are owed commission over what the advertiser has available, CJ cannot pay publishers until the additional funds are deposited.
 
I would change the bank info

That isn't the issue (IMO), there is more to the story than he/she is telling us. We have seen no proof of any of those claims and we have not seen the communications between the parties.

I have a very close friend that has marketed on CJ for a decade, almost exclusively CJ and CB. He tells me stories all the time about others that didn't get paid and every time he looks into it he finds the caps are exceeded, the advertiser is not paying CJ, or the advertiser reported inappropriate marketing by the publisher.
 
As for CJ, If publishers are owed commission over what the advertiser has available, CJ cannot pay publishers until the additional funds are deposited.
That may be the case, these are pass through agreements. But don't they notify if a 'publisher' of an offer is currently in default? If you are that publisher's affiliate you are owed that information.
 
Log into your account and update the bank information.

This really makes no sense. I would change the bank info --I use more than one bank --do you?

Yeah, unfortunately, I've done that multiple times. It's been an ongoing event with them for nearly a year. Every month I get an "our system error" excuse, followed by the support member saying they've "manually verified my info" and that there is "no further action" required. Only to repeat the merry-go-round every month.

I've been with CJ for maybe 8 years, now and have been paid in the exact same bank account that they've verified back in 2020 when I had to update my tax status. (last payment was in early 2021, and commissions were from late 2021, as I'm a seasonal marketer)

I've watched the balance appear/re-appear multiple times. The problem here is the way the support is handled. The same support guy has been running me around in circles for months now. They tell me to wait until the new cycle (20th or so on CJ) and then I wait, don't get paid, start a ticket, wait 2 weeks for them to respond, excuse, rinse and repeat.

Every time I've asked to escalate the situation to someone else, the thread is closed by the original support dude and sent back to his ticket where it's groundhog day.
 
It never ceases to amaze me how many people come to communities like ours only to complain and never contribute to the members. We have a Disputes & Resolutions Forum and a member must have a minimum of 20 posts to use that forum.

As for CJ, If publishers are owed commission over what the advertiser has available, CJ cannot pay publishers until the additional funds are deposited.

I'm not here to complain, I'm here to ask advice from fellow marketers on what to do when you feel exhausted from being run around for a year with a bad support system. I've never heard of this forum until today, and if I feel like it's a place where sound advice is given, I'll gladly contribute in return.

Ironic that your first thought was to complain about the nature of my thread and offer no insight, though.
 
That may be the case, these are pass through agreements. But don't they notify if a 'publisher' of an offer is currently in default? If you are that publisher's affiliate you are owed that information.



Yeah, they do notify. Historically (for me) on CJ it’s never a problem because the brands I promoted are large, but I’ve seen it on ShareASale once with an independent. But this isn’t that, as all the names mentioned have left CJ, I stayed due to one seasonal program that has been so trusted for 6 years that I rarely even have to update links every year, very low-maintenance.

The affiliate managers for that vendor have always presented themselves as accessible which is why I asked whether I email them. I wouldn’t ask them to leave CJ, just let them know why I can no longer promote their products. Worst case scenario, I get booted, but it’s not like I’m getting paid anyway.
 
Ironic that your first thought was to complain about the nature of my thread and offer no insight, though.

Show me where I complained. I simply pointed out the CJ policy, explained the experience of my close friend and successful CJ marketer, explained that we have a policy and an appropriate place for disputes, and that you fit the profile of many that have preceded you. All of that is insight, you are simply rejecting it because it is not what you want to hear.

Trading barbs with me demonstrates your narrow one way thinking.

You have not provided proof of your claims and that as a requiement has long been our policy for claims like yours posted on AffiliateFix.

There is more to the story than you are telling us!
 
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Send a certified, signed return receipt letter(s) (by post) stating what has occurred and infer you will take actions to collect the money, in, due course addressed to the top and let the "shit flow downhill" --assuming you are in the right in all aspects of any dispute --that has worked for me a few times in the past.


Yeah, this is the type of suggestion I'm here for. Going to look into this, thanks.
 
Send a certified, signed return receipt letter(s) (by post) stating what has occurred and infer you will take actions to collect the money, in, due course addressed to the top and let the "shit flow downhill" --assuming you are in the right in all aspects of any dispute --that has worked for me a few times in the past.
 
Show me where I complained. I simply pointed out the CJ policy, explained the experience of my close friend and successful CJ marketer, explained that we have a policy and an appropriate place for disputes, and that you fit the profile of many that have preceded you. All of that is insight, you are simply rejecting it because it is not what you want to hear.

Trading barbs with me demonstrates your narrow one way thinking.

You have not provided proof of your claims and that as a requiement has long been our policy for claims like yours posted on AffiliateFix.

There is more to the story than you are telling us!
Might be he/her felt your tone was a tad condescending. Directing them to the correct forum without the "dress-down" would have been a nice way to go.
 
your tone was a tad condescending.

When I see that someone has been (self admittedly) to many of the other communities like ours in this business without successfully gaining any traction with their complaint, refuses to provide any proof of claims, has never been here before, doesn't contributed here since joining, creates a username meant to discredit a successful business in this industry, and refuses to comply with community policies, I make no apologies for the responses I've posted here. I don't know how long you've been managing online communities, I've been doing it for well more than two decades and this person fits the profile of an individual that is a serial complainer, doesn't play by the rules, is never a contributor, and generally looks for a way to game the system.

My senses are rarely wrong about people like this and I have a community to protect and manage. If this person has a solid complaint, then we should see all of the communications and other documentation to back up their claims. Everyone else here that had disputes and claims has done so (without complaint), why should we make an exception for someone we don't know?
 
Might be he/her felt your tone was a tad condescending. Directing them to the correct forum without the "dress-down" would have been a nice way to go.

This. I don't know what this other person's problem is, but it's exhausting and counter-productive.

------

Here's the thing that you're not grasping TJ Tutor. I'm not here filing "a complaint," as you are not CJ. Therefore, I'm not here to ask you if you think I'm right or wrong, I'm asking fellow marketers what they would do in this situation given the information provided. It does absolutely NOTHING for me not to be as open as I can about the problem if I want relevant advice.

So far, you've done nothing but berate me in this thread and basically call me a liar as if I have anything to gain. Playing "Judge Judy" in another section will do absolutely nothing to resolve my case with CJ, unless you personally (or anybody else on this forum) actually works for their support team. And even then, CJ has stuck me with the exact same individual since April, so unless you're him, my "complaint" is not with you.

You wonder why I'm not contributing? Look at the administrative welcome wagon. The suspicion, the arrogance, and the combativeness are all very exhausting to deal with. Not to mention all this other stuff you've made up about me.

Serial complainer? I've done my best to ignore you as I don't like negative energy, that's not the behavior of someone who spends their time complaining.

Gaming the system? What system? Again, this is not CJ support, nor is it a place where I can actually get my problem resolved any faster. I figured a forum full of marketers might have some insight on how to force some urgency from a support system that basically answers my support tickets once a month, and figuratively says to "wait another month to see if what we did worked." Absolutely no proactiveness on their part to resolve a year-long situation (it literally took them 6 months to "verify" my tax info, and the last 6 on my bank).

I thought some people here might have ideas on how to turn up the heat, that is all.

Self-admittedly visiting "many" other communities? Where did I say that? The amount of stuff you're making up is just so strange. I haven't been to any forums in years as generally, the activity has been declining due to the social media era, I found this one after I realized BHW was just getting me spammed with "offers." And since I used to be a forum type of person I came here thinking I might get some useful opinions. Welp, that backfired.

You say you're rarely wrong, and I already gathered that you're the type of person who thinks you're always right (you "fit the profile") which is why I didn't want to engage. But in this case, you're wrong on every level.

Right down to you sharing your opinion based on a friend's anecdotal evidence about vendors not having sufficient funds. As I said, this is a trustworthy vendor that has been very accessible with their affiliates in the past. This was not the case. So again, nothing that helps my situation.

You see, I too have been with CJ for 10 years this coming April (I double-checked after the convo with Greybeard), as well as Amazon, eBay, ShareASale, Impact, and others. I'm familiar with the network not being responsible for a vendor without sufficient funds. However, for the past 6 years, this particular vendor always has their stuff in order. If it wasn't for this vendor being so great every season, I would've left CJ years ago after every other vendor I used to promote had already abandoned the place.

I don't know why you're so hell-bent on me providing "proof." It does nothing for me. This year-long journey with CJ support has been very exhausting. The job I'm currently working is very exhausting (construction) so the last thing I wanted to do in between shifts was gather "evidence" for some forum blow-hard that can't actually do anything about getting my money faster in an official capacity.

I should've titled the thread something different, as in "what would you do in a situation like this?" as that was the whole point if you saw the "TL;DR" and three questions at the bottom, but I didn't think it was going to cause this level of confusion.
 
This. I don't know what this other person's problem is, but it's exhausting and counter-productive.

------

Here's the thing that you're not grasping TJ Tutor. I'm not here filing "a complaint," as you are not CJ. Therefore, I'm not here to ask you if you think I'm right or wrong, I'm asking fellow marketers what they would do in this situation given the information provided. It does absolutely NOTHING for me not to be as open as I can about the problem if I want relevant advice.

So far, you've done nothing but berate me in this thread and basically call me a liar as if I have anything to gain. Playing "Judge Judy" in another section will do absolutely nothing to resolve my case with CJ, unless you personally (or anybody else on this forum) actually works for their support team. And even then, CJ has stuck me with the exact same individual since April, so unless you're him, my "complaint" is not with you.

You wonder why I'm not contributing? Look at the administrative welcome wagon. The suspicion, the arrogance, and the combativeness are all very exhausting to deal with. Not to mention all this other stuff you've made up about me.

Serial complainer? I've done my best to ignore you as I don't like negative energy, that's not the behavior of someone who spends their time complaining.

Gaming the system? What system? Again, this is not CJ support, nor is it a place where I can actually get my problem resolved any faster. I figured a forum full of marketers might have some insight on how to force some urgency from a support system that basically answers my support tickets once a month, and figuratively says to "wait another month to see if what we did worked." Absolutely no proactiveness on their part to resolve a year-long situation (it literally took them 6 months to "verify" my tax info, and the last 6 on my bank).

I thought some people here might have ideas on how to turn up the heat, that is all.

Self-admittedly visiting "many" other communities? Where did I say that? The amount of stuff you're making up is just so strange. I haven't been to any forums in years as generally, the activity has been declining due to the social media era, I found this one after I realized BHW was just getting me spammed with "offers." And since I used to be a forum type of person I came here thinking I might get some useful opinions. Welp, that backfired.

You say you're rarely wrong, and I already gathered that you're the type of person who thinks you're always right (you "fit the profile") which is why I didn't want to engage. But in this case, you're wrong on every level.

Right down to you sharing your opinion based on a friend's anecdotal evidence about vendors not having sufficient funds. As I said, this is a trustworthy vendor that has been very accessible with their affiliates in the past. This was not the case. So again, nothing that helps my situation.

You see, I too have been with CJ for 10 years this coming April (I double-checked after the convo with Greybeard), as well as Amazon, eBay, ShareASale, Impact, and others. I'm familiar with the network not being responsible for a vendor without sufficient funds. However, for the past 6 years, this particular vendor always has their stuff in order. If it wasn't for this vendor being so great every season, I would've left CJ years ago after every other vendor I used to promote had already abandoned the place.

I don't know why you're so hell-bent on me providing "proof." It does nothing for me. This year-long journey with CJ support has been very exhausting. The job I'm currently working is very exhausting (construction) so the last thing I wanted to do in between shifts was gather "evidence" for some forum blow-hard that can't actually do anything about getting my money faster in an official capacity.

I should've titled the thread something different, as in "what would you do in a situation like this?" as that was the whole point if you saw the "TL;DR" and three questions at the bottom, but I didn't think it was going to cause this level of confusion.

I am not going to read your entire post. I got a few lines in and saw where you are trying to call me out in some way. Claiming I said you are right or wrong is bu**sh*t. I never did that. Saying I'm playing Judge Judy is a lie! I have not judged your claim, I have judged your behavior here and that is part of my responsibilities.

I have repeatedly pointed out that you are asking us to believe something without providing proof. You created a username that is meant to disgrace a successful business in our industry, and that is childish and immature. You have repeatedly failed to meet the rules of this forum which is to provide PROOF!

I have never said you are wrong, I never said you don't have a proper complaint, etc. You are putting those words in my mouth. THAT MAKES YOU A LIAR AND A FAKE!

Saying you have not filed a complaint is so incorrect. You have been to other forums and they all blew you off for the same reasons. You do not provide proof and you do not follow forum policies.

Your pattern here demonstrates to most all of us why you cannot resolve a problem you have with CJ. You don't follow the rules!
 
Dude: Your screen name name is a trigger on purpose ffs
That's exactly why I reacted rationally.
You either are playing SEO games with that name or were so frustrated with CJ you wanted to do as much damage as possible.
 
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