The *Cable Guy* got screwed :P

[Graybeard]

https://media.bitpipe.com/io_14x/io_142167/item_1718604/guavus_thales-mso-case-study.pdf

This is funny if you see it in context

The ISP was screwed up *headend* <<< their network and spent 10's of millions sending out service techs to subscriber homes when the ISPs equipment was at fault in their network datacenters.

In other news I had a netcard fail -- had a spare -- lost an hour tracking it down to just 1 local workstation

 

[azgold]

They saved $70M in the first year! Wouldn't you think they'd have someone on staff who'd know enough to do stuff like that?

 

[Graybeard]

Reboot your Modem ??? OK we will send a tech out --you have to be there all AM or PM on Friday