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Help with Customers Complaints

SettleforBest

New Member
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I need help looking for a software that can manage our restaurants' customer complaints and investigations. It must ensure compliance with Food and Drug Administration general rules. Any guidelines in customer relationship management?
 
Thank you both. I went on the FDA site and got a few links / ideas. Didn't think that I'd need a software on this ... I was just thinking of a page in the site that allow for comments, etc. Or maybe just some manual forms at the restaurant for customers to fill in when they are paying, but anyway, I am here now and there is no turning back :)

As I was saying, I found some software and I reviewed a lot of them. I settled on this one which is a complaint handling software. Anyone with experience using this?
 
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