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Maxbounty Terminated Without Any Warning

Discussion in 'Disputes and Resolutions' started by K 1 N G C E D, Oct 18, 2018.

  1. K 1 N G C E D

    K 1 N G C E D Affiliate affiliate

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    I've Been with Maxbounty for years. I've received multiply payments and have never had problem until recently. I stared a new campaign and was in the process of scaling after I begin to see some conversions. I then went on a 2 day vacation to see friends across town for a birthday. I came home, logged into my laptop and opened skype to a message from my A.M

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    I checked my email to only discover my account had been terminated.
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    She hasnt responded to my skype messages, calls or emails. I don't know what's going on. Last time I checked, I had generated over $700 in sales, as I can no longer log into my account. it's been almost a week and still no response. My payment is being held. I'm not a scammer or a fraudster and I believe my account has been falsely terminated. I'm very open when discussing my traffic methods when asked. I need someone to look into this asap.
     
    Last edited: Oct 18, 2018
    Arno2019days and tyoussef like this.
  2. Voluum
  3. Graybeard

    Graybeard Well-Known Member affiliate

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    I would suggest you elevate your email to a more responsible party at Maxbounty and refer to this thread.
     
  4. K 1 N G C E D

    K 1 N G C E D Affiliate affiliate

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    Are you suggesting I randomly send emails to other affiliate managers to request a further investigation into my account. I've only ever spoken to 2 people with Maxbounty and the other person is no longer employed with them. Just need a little more clarification.
     
  5. T J Tutor

    T J Tutor GM Administrator Dojo Master

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    Well, this is not true. They DID give you a reason. Fraud!

    @MaxBountyAdam , can you shed some light on this please?
     
    tyoussef likes this.
  6. Graybeard

    Graybeard Well-Known Member affiliate

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    NO I did not. Contact a responsible party -- not spam random people.

    >>>
    My affiliate account was terminated but I want to plead my case. What should I do?

    In most cases, by the time you've received the termination email, it's too late. Our compliance department monitors traffic/leads constantly and action is swift when a problem is found. Affiliates are generally told when a minor problem is found and given the opportunity to make corrections. Major problems usually result in immediate account termination. If you want to plead your case, send a reply to the compliance email you received. Your best bet is to admit wrongdoing, accept the reversal of your leads/sales and ask permission to try again. In the rare circumstance that an affiliate is wrongly terminated from the network, they should reply to the compliance email and politely describe the problem and why they feel they are innocent.

    My account was terminated but only a portion of my leads were fraudulently generated. Will I get paid?

    Partial fraud doesn't equate to partial payment. No payment will be issued to a terminated account.
    ^^MaxBounty - Best CPA network for affiliate marketing programs

    You made the deal and gave acceptance to these conditions.
     
  7. K 1 N G C E D

    K 1 N G C E D Affiliate affiliate

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    Of course I have already sent a reply to the compliance email. I have already stated that in my previous post and have never gotten a reply back. I don't know why specifically my account has been terminated other than claims of fraud even though my affiliate manager told me in the provided screenshot I've posted of the skype message telling me great work on my campaign and asked to schedule time when I'm available to speak. I don't won't to randomly spam anyone one, that's why I'm posting here and asking for a further investigation into my account.
     
  8. Graybeard

    Graybeard Well-Known Member affiliate

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    Well their answer was silence if that is the case -- their decision is final.
    Welcome to understanding *contracts of adhesion* Your only further appeal is in a court of law -- probably in their Canada jurisdiction.

    Your affiliate manager is a low level employee that does what he is told to do by his governing authorities (Bosses) ... So -- this is out of his hands.

    Whether or not the fraud was intentional on your part or caused by how you advertised (perhaps) Maxbounty is holding you responsible and has taken the position that you have exhausted any recourse <<< game over.

    Their rules and not yours (or mine).
     
    azgold likes this.
  9. azgold

    azgold Super Moderator Super Mod moderator affiliate

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    Yes! That's just how it works, plain and simple. We are responsible, good or bad, period. Ignorance is no excuse, so even if it's a result of a funky traffic source, it's still our responsibility, whether we like it or not. This is a grown-up's industry now.

    So going forward, keep an eye on your traffic/campaigns, communicate with your AM and accept that this is a potential consequence if you're not following rules. Sometimes even if you are, so make sure you're tracking and watching where your traffic is coming from.

    That's likely all you can do now, unless @MaxBountyAdam has other news.
     
  10. Mr.Style

    Mr.Style Affiliate affiliate

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    Got 2 account like that with money inside, they dont care
    trash network
     
MI