Hey Lorenzo, apologises for the very delayed response :( Let me answer your questions.
I'm curious if the publishers can disallow campaigns based only on labels?- Yes they can, the reason for this is to ensure we can work with the publisher and comply with their own rules/guidelines and if for...
Hey marketscout, the labelling and category are based on what our Compliance team detect at the time a campaign is submitted for approval based on your target settings. If you believe the label or product category is incorrect, then contact helpatexoclickdotcom quoting your Campaign ID for it to...
Regarding the documents you sent we need to do a comparison direct from your reporting tool compared to ours e.g. the same dates/times etc. Most cases can be resolved this way quite quickly as there's normally a logical explanation for it. I see you uploaded several files to an external link...
My team are available 24/7 and none of your Emails have been ignored! Your logs are incomplete for the purposes of our investigation into your issue, which is why we have asked you again to send them to us. Also you have not had a single "templated" reply I know because I write the templates ;)...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Attention: "role based name" email prefixes such as support, webmaster, info, contact, forum, service, affiliate, admin, traffic, partners, marketing, etc., for our member accounts are not permitted. They are acceptable for a vendor listing, but not for the member email. This is due to bulk email processors scrubbing them for delivery due to extremely high bounce rates. Please apply for membership using a personalized email prefix. Something like bob@xxxxx.com.
If we discover you signed up with a role based name we will give you only one message to change it. After 3 days your account will be removed if the email is not changed.