Yes I am experiencing same problem and have been trying to get in touch with support for 2 weeks now.
I have requested a refund a few days ago but still haven't heard from them....
Frequency cap is the number of times you will like to show your ad to a user during a specific time period. If you set frequency cap to 1 over a 24hr period then this should limit the same IP address viewing your ads more than once during the day. Go2mobi and Decisive supports frequency cap.
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